Role-based curricula
Training shaped around the duties of KIs, representatives and operational teams.
Training coverage · FAIS · FICA · TCF · POPIA · COI
Industry Compliance Training
Regulation understood. Conduct improved.
Produce clear evidence that your compliance culture works in practice.RCC equips Key Individuals, representatives and operational teams to understand their duties and protect clients.
Build your training planPractical application
Real FSP scenarios, internal controls and client-facing decisions.
Evidence retained
Attendance, assessments and completion records prepared for oversight.
Reporting support
Training progress translated into clear management and compliance reporting.
Training curriculum
Five pillars. One accountable programme.
Each programme is tailored to the FSP’s licence, team structure, products, policies and risk profile. Training focuses on the duties people must perform—not abstract legislation alone.
01
FAIS Act 37 of 2002 · BN 80 of 2003
FAIS Act & General Code of Conduct
For: Key Individuals, representatives and compliance-support staff
Build the conduct knowledge required to render financial services honestly, fairly and with due skill, care and diligence.
Duties of representatives & KIs
Advice versus intermediary services, supervision responsibilities and section 14 debarment procedures.
General conduct principles
Apply the section 2 standard of honest, fair and diligent financial-service delivery.
Advice & suitability
Needs analysis, disclosures, suitability reviews and statutory product-replacement records under sections 7 and 8.
Record keeping
Maintain transaction, advice and corporate records for the prescribed minimum periods, including the five-year requirement.
Advertising & direct marketing
Build advertising and direct-marketing communications that are clear, prominent and not misleading.
02
FIC Act 38 of 2001 · s.43
FICA & the RMCP
For: All FSP staff, including onboarding, administration, IT and management
Train employees to apply the FIC Act and the FSP’s own RMCP—not merely acknowledge that the documents exist.
Risk-based CDD
Identify and verify clients, beneficial owners, politically exposed persons and other higher-risk relationships.
Targeted financial sanctions
Screen relevant client information at onboarding and when applicable sanctions information changes.
Regulatory reporting
Recognise cash-threshold, suspicious-activity and terrorist-property reporting triggers and escalation routes.
Record keeping
Apply sections 22–26 to client, transaction and verification evidence in the FSP’s daily workflow.
Exposure & accountability
Understand the administrative and criminal consequences of failing to implement FICA controls.
03
FSCA TCF outcomes · GCOC s.2
Treating Customers Fairly
For: Everyone involved in the product and customer lifecycle
Embed fair customer outcomes across product design, marketing, advice, administration, claims and complaints.
1. Culture & strategy
Make fair treatment central to governance, leadership decisions and day-to-day conduct.
2. Product design
Design and target products for clearly identified customer groups.
3. Clear information
Keep customers appropriately informed before, during and after the point of sale.
4. Suitable advice
Ensure recommendations account for the client’s needs and circumstances.
5. Service expectations
Deliver products and service at the standard customers were led to expect.
6. Claims & complaints
Remove unreasonable post-sale barriers and apply sound complaint handling, root-cause analysis and records.
04
POPIA Act 4 of 2013
POPIA privacy
For: All staff who collect, process, store or transmit personal information
Turn privacy requirements into practical controls for client data, marketing, systems and incident response.
Eight processing conditions
Accountability, limitation, purpose, further processing, quality, openness, security and data-subject participation.
Special information & children
Apply stricter controls to health, biometric, criminal-history and children’s information.
Direct marketing
Understand consent, existing-customer and opt-out rules for unsolicited electronic communications under section 69.
Security compromises
Identify, contain, escalate and notify reportable incidents under section 22 without avoidable delay.
05
General Code s.3A
Conflict of interest management
For: KIs, representatives, business development and procurement staff
Help staff identify, avoid, mitigate and disclose interests that may compromise objective advice or client outcomes.
Mandatory policy awareness
Train employees, representatives and relevant associates on the adopted Conflict of Interest Management Policy.
Identify conflicts
Recognise actual, potential and perceived conflicts before they affect a financial service.
Permissible interests
Distinguish regulated commission and fees from immaterial interests of no more than R1,000 in aggregate from the same third party per calendar year.
Prohibited incentives
Identify gifts, benefits and remuneration structures that improperly favour volume, a supplier or a product.
Disclosure & registers
Make timely written disclosures and maintain complete gift and conflict registers.
Programme matrix
The right training, at the right cadence.
RCC maps each topic to the people who carry the obligation, then schedules onboarding, annual and event-driven refreshers around the FSP’s actual exposure.
| Training pillar | Regulatory basis | Audience | Recommended cadence | CPD |
|---|---|---|---|---|
| FAIS Code of Conduct | BN 80 of 2003 · BN 194 of 2017 | KIs & representatives | Annual refresher | Eligible* |
| FICA & RMCP | FIC Act s.43 | All relevant staff | Ongoing · annual refresher | Eligible* |
| TCF outcomes | FSCA TCF framework | All staff | Onboarding · ongoing | Eligible* |
| POPIA privacy | POPIA Act 4 of 2013 | All staff | Onboarding · annual | Eligible* |
| Conflict of interest | General Code s.3A(2)(d) | KIs, reps & relevant staff | Annual · policy changes | Eligible* |
* CPD eligibility depends on the content, delivery format, provider and evidence meeting the applicable fit-and-proper requirements. RCC helps maintain the supporting register and completion records.
Compliance Officer action plan
Training that leaves an audit trail.
From the annual calendar to management reporting, RCC helps make the programme repeatable, measurable and visible.
- 01
Plan
Publish an annual, role-based training calendar aligned to the FSP’s regulatory risk.
- 02
Deliver
Facilitate practical sessions using the FSP’s policies, templates and operational examples.
- 03
Assess & record
Test understanding and retain signed attendance, results and CPD evidence where applicable.
- 04
Report
Track completion and report training, RMCP and policy-review progress to management.
Build a team that can evidence compliance.
Start with a structured review of your people, obligations and current training records.